Crucial Conversations – and the free flow of meaning

Three clients indicated that I had struck a raw nerve with last month’s post on crucial conversations and confrontations. Two asked me to conduct coaching discussions. We used examples emanating from their workplaces.

While holding a crucial conversation can be sophisticated, mastering even a few principles can lead to immediate results.  Understanding these principles opens new opportunities and removes the inclination to rather be silent than risking a conversation which could turn out to become very uncomfortable and which might even derail. Continue reading

Crucial conversations and confrontations

Every now and then a normal conversation turns into crucial conversation. We have all experienced this. We are rational human beings usually in charge of ourselves, but sometimes we loose it.  We get angry, we raise our voices, we glare. We say things we later regret. Or we withdraw and say nothing. We fester and sulk.

Sometimes we handle crucial conversations well, but mostly we don’t. When we need to handle a conversation that matters most we are often at our absolute worst. Continue reading