Crucial Conversations – and the free flow of meaning

Three clients indicated that I had struck a raw nerve with last month’s post on crucial conversations and confrontations. Two asked me to conduct coaching discussions. We used examples emanating from their workplaces.

While holding a crucial conversation can be sophisticated, mastering even a few principles can lead to immediate results.  Understanding these principles opens new opportunities and removes the inclination to rather be silent than risking a conversation which could turn out to become very uncomfortable and which might even derail. Continue reading

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