Crucial conversations and confrontations

Every now and then a normal conversation turns into crucial conversation. We have all experienced this. We are rational human beings usually in charge of ourselves, but sometimes we loose it.  We get angry, we raise our voices, we glare. We say things we later regret. Or we withdraw and say nothing. We fester and sulk.

Sometimes we handle crucial conversations well, but mostly we don’t. When we need to handle a conversation that matters most we are often at our absolute worst. Continue reading